Delete your account

2.No longer have the app on your phone?

Email hotro@mozi.io.vn with the subject "Account deletion request". Include the phone number you sign in with and say whether it is a Mozi, Mozi Driver or Mozi Merchant account (if the account has an email address, send it from that address).

We verify that you own the account (we may call that phone number back), then carry out the request and reply within 3 working days.

3.Riders: what happens

• Your account is locked and signed out of every device as soon as you send the request.
• For the next 30 days, you can contact Mozi to keep your account. During this time the phone number still belongs to the old account, so you can't sign up again with it yet.
• After 30 days, the data below is permanently deleted and cannot be recovered, and the phone number is released.

4.Riders: what to settle before deleting

• No unfinished rides.
• No commute plans still running, if you use them: cancel or pause them first.
• No payments still pending.
• Your wallet (if you have one) at 0 VND: withdraw the whole balance or pay off anything you owe.

5.Riders: data that is deleted

• Your name, date of birth, profile picture, referral code and default payment method.
• Saved addresses, emergency contacts and your list of favorite drivers.
• Pickup-point photos you have taken, your map contributions and the photos attached to them. Places already approved onto the map stay: they carry none of your information.
• Your name, phone number and photo on the rides you have taken, the names and numbers of senders and recipients on delivery orders, and the addresses of your commute plans.

6.Riders: data that is kept

The following data is still kept after deletion:

• Ride history (amount and time), kept for 10 years under the Law on Accounting; addresses and coordinates are anonymized after 24 months. Notes for the driver stay on the ride, and so do the passenger's name and phone number on rides you booked for a family member.
• VAT invoices already issued, if any (the buyer's name, tax code, address and email) — records that must be kept under the invoicing rules. The invoicing details you saved in the app are currently kept as well.
• Food orders (if any): your phone number, the recipient's name and phone number, and the delivery address.
• SOS reports and audio recordings attached to incidents (if any) — kept as evidence for the case.

7.Drivers: what happens

• Your account is locked and signed out of every device as soon as you send the request. You won't receive any more rides or notifications.
• For the next 30 days, you can contact Mozi to keep your account.
• After 30 days, the data below is permanently deleted and cannot be recovered.

8.Drivers: what to settle before deleting

• No rides in progress and no scheduled rides you have accepted.
• Your wallet at 0 VND: withdraw the whole balance, or pay off anything you owe.
• No withdrawal requests still pending.

9.Drivers: data that is deleted

• Every photo of your citizen ID card, driver's license, vehicle registration and insurance you have uploaded, and the portrait photo taken when you signed up.
• Your driver's license number, and the numbers, issue dates and expiry dates on the documents you submitted. Your citizen ID number is kept (see below).
• Your name, date of birth, gender and profile picture.
• Emergency contacts, home address, saved destinations and your last known location.
• The bank account you receive payouts in.
• Devices registered for notifications (removed as soon as you send the request) and all in-app notifications. In-ride chat messages delete themselves after 30 days.
• Your name, phone number and photo on the rides and delivery orders you have done.

10.Drivers: data that is kept

Mozi must or needs to keep the following data. Your name is removed from your profile and from your rides, but your tax code and citizen ID number are kept so the tax records can be reconciled:

• Ride history, earnings, wallet transactions and payouts — accounting records kept for 10 years under the Law on Accounting.
• Tax code — Mozi temporarily withholds drivers' personal income tax when the rules require it, so the tax records must stay reconcilable.
• Your citizen ID number — to reconcile the tax Mozi has temporarily withheld.
• License plates on the rides you have done — for the authorities when they investigate an incident on a ride.
• Safety incident reports, riders' ratings and your history of accepting the terms — kept to handle complaints and incidents.

11.Shop owners (Mozi Merchant is not open yet): what happens

• Your account is locked and signed out of every device as soon as you send the request. All your shops stop taking orders and no longer appear to customers.
• For the next 30 days, you can contact Mozi to keep your account and reopen your shops.
• After 30 days, the data below is permanently deleted and cannot be recovered.

12.Shop owners: what to settle before deleting

• No orders in progress, and no delivered orders whose money has not yet been settled into the shop wallet.
• Your shop wallet at 0 VND: withdraw the whole balance to your bank.
• No withdrawal requests still pending.

13.Shop owners: data that is deleted

• Every photo of your citizen ID card, business license and food safety certificate you have uploaded.
• The shop owner's name and the shop's phone number.
• The bank account you receive payouts in.
• Devices registered for notifications (removed as soon as you send the request) and all in-app notifications.
• Your sign-in phone number is released, so you can sign up again with it.

14.Shop owners: data that is kept

Mozi must or needs to keep the following data. The shop owner's name is removed, but the shop's name, address and tax code are kept so the tax records can be reconciled:

• The shop's name, address and tax code — they are the seller details on order records, and Mozi temporarily withholds the tax of household businesses when the rules require it, so the tax records must stay reconcilable.
• Orders, revenue, wallet transactions and withdrawals — accounting records kept for 10 years under the Law on Accounting.
• Customer reviews and the shop's replies — kept to handle complaints.

15.Contact

Legal name, tax code, registered office address: details are being updated.

Email: hotro@mozi.io.vn

See also our Privacy policy (Vietnamese).