Frequently asked questions

The Mozi app is in testing and coming soon to the App Store and Google Play. Once it's out, you sign up with your phone number and confirm the OTP code, then enter your pickup point and destination, check the price and tap the button to book. The system will look for a suitable motorbike driver near you.

Not yet. Mozi only offers two-wheeler (motorbike) rides. Carrying passengers by car is a conditional business line under Decree 158/2024/NĐ-CP, and we will only open car rides once all the legal procedures are complete. We will announce it in the app when it's available.

It depends on how many drivers are active around your pickup point. At peak hours or in areas far from the city center, the wait is usually longer.

Yes. When you book, tap "For someone else" and enter the passenger's name and phone number. The driver sees the passenger's details and contacts them directly; you can still follow the ride and get an alert if it goes off route. Rides are paid in cash: the passenger pays the driver the amount shown in the app at the end of the ride.

Mozi has drivers in some areas. If your pickup point is outside the area Mozi serves, or there are no drivers around it yet, the app tells you before you book so you aren't left waiting.

The fare is based on distance, and it is multiplied by a factor if you book during peak hours. You always see the price before you confirm the ride; it only changes if you change your destination during the ride, or if you choose to add money to find a driver faster.

Cash, for now: at the end of the ride you pay the driver exactly the amount shown in the app. When Mozi adds e-wallets, the new method will appear right away at the payment step when you book.

Tap the receipt icon on the map (Ride history), open that ride and choose "Report an incident", or contact support. Mozi reviews the ride against the amount shown in the app and gets back to you.

At peak hours, the fare may be multiplied by a factor. That factor is already included in the price you see before you confirm the ride, and you can see the details in the vehicle type information.

Every driver must upload their citizen ID card, driver's license, vehicle registration and insurance. The Mozi team checks these documents before the account is activated.

Yes. During the ride, open the safety tools (the shield button) and tap "Share my ride" to create a tracking link. The person who gets it can see where the bike is without installing the app. The link stops working 2 hours after the ride ends, and you can revoke it sooner.

If you're in danger, call 113 first: the ride's safety tools have a "Call the police (113)" button and a button to call the family member you saved. The "Send an SOS" button sends your current location to the Mozi operations team, then drafts a message with your location for you to send to your family. Ride data is kept so that incidents can be dealt with.

Tap the receipt icon on the map (Ride history), open the ride you just took, choose "Report an incident" → "Left an item on the ride" and describe the item. The Mozi support team will contact the driver for you.

The app doesn't let you change your phone number yourself yet. Contact the Mozi support team through the channels on the Support page and we'll help you keep your account.

In the app, tap your profile picture on the map to open your profile, then choose Security → Delete account; or send a request to hotro@mozi.io.vn. Your account is locked right away and deleted after 30 days; during those 30 days you can't sign up again with the same phone number. Transaction data is kept for as long as the law requires, then deleted. The Delete your account page has the details.

Check your phone signal and your text messages, wait 60 seconds, then tap "Resend OTP". If it still doesn't arrive, contact support.