Support
How to contact Mozi and get help with the Mozi, Mozi Driver and Mozi Merchant apps.
In danger?
Call the police or an ambulance first, then let Mozi know. During a ride, the SOS button in the safety tools (the shield button) sends your location and ride details to Mozi.
Fastest
Ask right in the app
An incident reported from a ride in the app already includes that ride, so we can look it up right away. When you email or message us, include your registered phone number and the ride code.
Riders · Mozi app
Profile (tap your profile picture on the map) → Help. For a specific ride: tap the receipt icon on the map (Ride history), open the ride → Report an incident.
Drivers · Mozi Driver app
Profile → Help & support.
Shops · Mozi Merchant app (not open yet)
Cài đặt & Tài khoản (Settings & account) → Trợ giúp & Hỗ trợ (Help & support).
Contact Mozi
Tell us your registered phone number and your ride or order code (if you have one), and we will look it up and get back to you. We reply during working hours: Mon – Fri, 08:00 – 18:00.
Look it up yourself
Common tasks
Frequently asked questions
Booking, fares, payment, safety and your account.
Lost items or problems on a ride
Report it in the app so the support team can contact the driver for you.
Delete your account
The steps for each app, what data is deleted and what is kept.
Privacy policy (Vietnamese)
How Mozi collects and uses your data.
Terms of use (Vietnamese)
Your rights and obligations when using Mozi.
Drive with Mozi (Vietnamese)
Requirements, documents, earnings and how to sign up as a driver.
Operator
Legal name, tax code, registered office address: details are being updated.
Email: hotro@mozi.io.vn